Frequently Asked Questions (FAQ)

Orders

How do I place an order?
Simply browse our collection, select your desired size, and add the shoes to your cart. Once you are ready, proceed to checkout to complete your purchase.

Can I modify or cancel my order after placing it?
Yes, as long as your order has not yet been shipped. To request a modification or cancellation, please email us at info@aurieshoes.com as soon as possible.

Do you restock sold-out items?
Our collections are released in limited quantities, which means restocks are not guaranteed. We recommend subscribing to our newsletter to stay updated on new arrivals and availability.

Shipping

Where do you ship?
We currently ship to several countries within Europe and worldwide. Please check our Shipping Policy for full details.

How long will delivery take?
Orders are typically processed within 2–3 business days. Delivery times vary depending on the destination, but you will receive tracking information once your order has shipped.

How much does shipping cost?

• Portugal & Spain: €4.99 on orders below €50, free on orders above €50.

• Rest of the world: Shipping costs are calculated at checkout.

Payment

Which payment methods do you accept?
We currently accept major credit and debit cards as well as PayPal.

Is my payment secure?
Yes. All transactions are encrypted and processed through secure payment gateways to ensure your information is protected.

Returns

What is your return policy?
If you are not completely satisfied with your purchase, you may request a return. Please contact us at info@aurieshoes.com with your order details.

How long do I have to return an item?
You must contact us within 14 days of receiving your order to initiate a return.

Are returns free?
Return shipping costs are the responsibility of the customer unless the item is faulty or damaged.